Business Growth
Your accounts record everything that happened. Nothing in your business records what nearly happened and then did not.
Business Growth
Ask anybody in the office and they will answer in two seconds. It has been the same answer for two years. That is what makes it worth looking at.
Business Growth
Most owners have a theory. The theory is usually price. The numbers usually say something duller and much easier to fix.
Business Growth
In most businesses the honest answer is nothing. Nobody finds out, nothing flags it, and the only person who notices is the customer who went elsewhere.
Business Growth
Searching does not feel like waste because it feels like working. It is the most invisible cost in a small office and usually the largest.
Business Growth
Not how long it takes to send a full quotation. How long before the person hears anything at all from a human being.
Business Growth
Owners talk about this like a distant dream. It is worth being specific, because the vague version never gets built and the specific one sometimes does.
Business Growth
Most owners are busy all day and cannot say what moved forward. The problem is rarely the hours. It is what the hours were spent on.
Business Growth
Nobody decides to ignore a customer. The enquiry simply arrives on a busy day, and by the time anyone remembers, he has stopped waiting.